CBL | Support The Library | Fundraising Principles
Skip Navigation
Fundraising Principles

The Statement of Guiding Principles for Fundraising is a guide to best practice developed by a steering group set up in response to the Charities Act 2009. Learn more about the Statement of Guiding Principles for Fundraising

The Chester Beatty Library is fully committed to achieving the standards contained within the Statement of Guiding Principles for Fundraising.

The Statement exists to:

·        Improve fundraising practice;
·        Promote high levels of accountability and transparency by organisations fundraising from the public;
·        Provide clarity and assurances to donors and prospective donors about the organisations they support

The Chester Beatty Library has considered the Statement and believe we meet the standards it sets out. Reports on our fundraising activities are available in our most recent Annual Report

Donor Charter

As a charity seeking donations from the public we the Chester Beatty Library aim to comply with the Statement of Guiding Principles for Fundraising

Our pledge is to treat all our donors with respect, honesty and openness.

We commit to being accountable and transparent so that donors and prospective donors can have full confidence in the Chester Beatty Library.

We promise we will effectively apply your gifts to us for their intended purposes. We commit that you, our donors and prospective donors will:

·    Be informed of the Library’s mission, and of the way the organisation intends to use donated resources.

·    Be informed of the identity of those serving on the governing Board of Trustees, and that the board will exercise prudent judgement in its stewardship responsibilities.

·   Be assured your gifts will be used for the purposes for which they were given. Receive appropriate acknowledgement and recognition.

·   Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.

·       Expect that all relationships with individuals representing the charity will be dealt with professionally.

·        Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.

·        Have easily available the agreed procedures for making and responding to complaints.

·        Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties.

·        Receive prompt, truthful and forthright answers to questions you might have of the organisation.

Fundraising Feedback and Complaints Procedure
We are committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. We welcome both positive and negative feedback.
What to do if you have feedback

If you do have a comment about any aspect of our work, you can contact the Chester Beatty Library in writing or by telephone. In the first instance, your comment will be dealt with by our Director. Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.


Write to:

Fionnuala Croke
Chester Beatty Library
Dublin Castle
Dublin 2
D02 AD92

Email: Fionnuala Croke
Tel: +353 1 407 0750
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 working days, and do everything we can to resolve it within 21 working days. If this is not possible, we will explain why and provide a new deadline.